Welcome to JC-LASER Website!

This Privacy Policy (hereinafter referred to as the "Privacy Policy") explains how we collect and use your personal information on the JC-LASER website (including https://laser.hk.cn and its information-introducing subpages, hereinafter referred to as the "Website"), and specifies your relevant choices and rights in respect of such information. Please read it carefully—it is important to understand how we collect, use and store your personal information and what rights you are entitled to.

This Privacy Policy applies to all web pages of Wuhan Junchuang Industrial Equipment Co., Ltd. (abbreviated as: JC-LASER) (including https://laser.hk.cn and its information-introducing subpages).

1. Personal Information We Collect and Use

In this section, we will specify the types of personal information we collect from you and their respective purposes, so that you can understand the categories, purposes and methods of the specific personal information we collect for a particular function. If you wish to learn more about specific data types and how we use such data, please refer to the following sections.

1.1 When you apply for the "Sample Application/Technical Support" service via our Website, we will collect and use your name/company name, contact phone number, information type (sample application or technical support), required service or product details (i.e., laser processing type, material type, demand or problem description, etc.), and the URL of the corresponding product you browsed. The collection of such information is for the purpose of verifying your identity, understanding the service or product you need, contacting you and providing the required service. If you fail to provide such information, you may not be able to use our services normally. The "Name" field is not mandatory to fill in your personal name; you may opt to fill in your company name as needed. You may also choose to provide additional information such as company name, email address, equipment usage address and WeChat ID according to your own needs. We collect such information to enable JC-LASER to better provide the services you require.

1.2 When you choose to "Leave Messages/Suggestions" to us via our Website, we will collect and use your name/nickname, contact phone number, city of residence and description of your questions/needs/suggestions. The collection of such information is to verify your identity, understand the questions/needs/suggestions you put forward, contact you, reply to your messages and give feedback on the questions/needs/suggestions you raised. If you fail to provide such information, you may not be able to use our services normally. You may also choose to provide your email address, WeChat ID, etc., as needed to facilitate us to contact you and provide the aforementioned services.

1.3 When you consult us or contact us through customer service hotline, email addresses (complaint email, official website email, contact email specified in the Website Privacy Policy, etc.), report hotline, fax and other channels on our Website, we will collect your name, nickname, company name, contact phone number, WeChat ID, email address, city of residence, equipment usage address, email content and description of your questions/needs/suggestions/complaints. This is to help us verify your identity, understand the questions/needs/suggestions/complaints you raised, contact you, provide the services you need and reply to you.

1.4 When you browse this Website, the Website will automatically collect and sort your information, including but not limited to user access time, frequency of visits, pages visited, browsing duration, etc., to count the Website's traffic data, so that we can improve the Website's management and optimize its services. Such information will not be used to identify your personal identity.

1.5 We will only share your personal information when it is reasonable and necessary. Such circumstances include:

1.5.1 To better provide services, your information may be shared with JC-LASER's affiliated companies to facilitate contacting you, responding to your inquiries and providing the services you need. JC-LASER's affiliated companies may only use your personal information in accordance with this Privacy Policy.

1.5.2 We may also share your personal information with third parties that acquire all or part of us or our business in any of the following situations:

If we sell, transfer, merge, consolidate or restructure any part of our business, or merge with any other enterprise, acquire any other enterprise or establish a joint venture with it, we may share your information with any new owner or other third parties involved in the change of our business;
If we sell or transfer any of our assets, the information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third parties involved in such sale or transfer.

1.6 In addition, in accordance with relevant laws, regulations and national standards, we may process your relevant personal information without seeking your authorization and consent in the following circumstances:

It is necessary for the personal information handler to perform its legal obligations or statutory duties;
It is necessary for entering into or performing a contract in which you are a party;
It is necessary for responding to public health emergencies, or protecting the life, health and property safety of natural persons and legal persons in emergency situations;
Processing your publicly disclosed personal information or other legally publicly available personal information within a reasonable scope;
Other circumstances stipulated by laws and administrative regulations.

1.7 Please understand that the functions and services we provide to you are constantly updated and developed. If the processing rules for collecting and using your information for a certain function or service are not specified in the above description, we will separately inform you of the scope, purpose and method of information collection through Website announcements and other means to obtain your consent.

1.8 We may use the information collected through certain functions for our other services. For example, we may use the information collected when you use one of our functions or services to provide you with specific content in another function or service, including but not limited to displaying and providing other products or services.

In addition, we will collect your information within the minimum necessary scope in strict accordance with the provisions of laws, regulations and this Privacy Policy, and adopt strict and secure protection measures to safeguard the security of your information. We will not provide any of your personal information to overseas entities unless the conditions and procedures specified by laws, regulations, normative documents and regulatory requirements are met.

2. How We Store Your Personal Information

2.1 Place of Information Storage

The personal information we collect from you will be stored on servers located within the territory of the People's Republic of China. Our Website operation and technical team are based in the People's Republic of China.

2.2 Duration of Information Storage

In general, we will only retain your personal information for the period necessary to achieve the purposes for which it was collected and the retention period specified by laws and administrative regulations.

For example: after your inquiry is resolved, we will ｄｅｌｅｔｅ your personal information within a reasonable period of time; when our products or services cease operation, we will ｄｅｌｅｔｅ your personal information within a reasonable period of time.

3. Information Security

We strive to provide security guarantees for your information to prevent loss, improper use, tampering, unauthorized access or disclosure of information.

We will use various security protection measures within a reasonable security level to ensure the security of information. For example, we protect your information through encryption and other technical protection measures.

We have established special management systems, operating procedures and organizations to ensure the security of information. For example, we strictly limit the scope of personnel who can access information and require them to comply with confidentiality obligations.

In the event of information security incidents such as personal information leakage, we will activate emergency response plans and remedial measures to prevent the expansion of the security incident, and perform relevant reporting and notification obligations in accordance with the law.

At present, we have passed the grading, filing and annual evaluation of the National Cyber Security Classified Protection (Level 3), met the requirements of international authoritative certification standards such as ISO27001 and the International Information Security Management System in terms of information security, and obtained the corresponding certifications.

We will do our best to protect your personal information. Please also understand that transmitting information via the Internet is not completely secure, and no security measure is absolutely impenetrable.

4. Your Rights

You have relevant statutory rights (to the extent permitted by applicable laws and regulations) regarding the personal information we hold about you. You may request to access, correct or ｄｅｌｅｔｅ your personal information.

To exercise any of your rights, please contact us via email at JC-LASER@QQ.COM. Meanwhile, we have set up channels for complaints, reports and consultations, and your opinions and requests will be handled in a timely manner.

5. Protection of Minors

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you shall not use this Website for any purpose unless you have obtained the prior written consent of your parent or legal guardian. If you have any questions about the personal information of the minor under your guardianship, please contact us via email at JC-LASER@QQ.COM.

We will not intentionally collect personal information of minors for any purpose. If you are a parent or legal guardian of a minor and believe that we hold the minor's personal information without your consent, or if you wish to withdraw your consent, please contact us via email at JC-LASER@QQ.COM, and we will ｄｅｌｅｔｅ such information.

6. Changes

If any changes are made to this Privacy Policy, we will publish the updated Privacy Policy on the Website. Please visit this page and the Website announcements regularly to check for any updates or changes to this Privacy Policy.

7. Disclaimer

The Website shall not be liable for any of the following situations:

In accordance with the rules and procedures formulated by the Website, the Website has sufficient reasons to believe that it has obtained the user's authorization;
The Website is required to provide relevant information in accordance with the provisions of laws, regulations or rules, or for the purpose of public security;
Any leakage, loss, theft or tampering of personal data caused by hacker attacks, computer virus intrusion or outbreak, government department control, force majeure and other factors;
Other situations to protect the rights and interests of the Website and relevant right holders.

8. Contact Us

You are welcome to raise questions, opinions and requests regarding this Privacy Policy. We have set up a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints or suggestions about this Privacy Policy or personal information protection-related matters, you may submit such feedback to the designated data protection officer (personal information protection officer) for the purpose of complying with applicable laws and regulations. The contact information is JC-LASER@QQ.COM.

If you wish to file a complaint about how we process your personal information, please first contact us via email at JC-LASER@QQ.COM, and we will strive to handle your request as soon as possible.

Thank you again for visiting JC-LASER Website! JC-LASER@QQ.COM attaches great importance to the security of your personal information, and we appreciate your trust in JC-LASER@QQ.COM.

Message

If you have any suggestions or question for us.Please contact us.